Define the outcome
We agree on what must change, what the happy path looks like, and which exceptions need a person.
← Execution · Automation, agents, and software
Support triage agent
Classifies requests, searches knowledge, drafts replies, runs permitted actions, and escalates exceptions.
See if it fits →Result
Less time sorting tickets and more consistent replies, without losing control on sensitive cases.
It fits if...
Support or service teams with repetitive volume and a knowledge base that's ready to be structured.
What's included.
The final scope is set after the diagnosis, but these are the blocks that make the solution useful and operable.
- Request taxonomy
- Connection to knowledge
- Drafts and safe actions
- Escalation, logs, and metrics
How it goes from idea to real work.
Design the flow
We document triggers, data, rules, approvals, errors, permissions, and control points.
Build and test
We integrate, build, and test against real cases before the system touches daily work.
Launch and measure
We train the team, document the system, and measure time, quality, failures, and adoption.
Other solutions that might fit.
Single-process automation sprintOne measurable process automated in 1–2 weeks: leads, quotes, reports, onboarding, follow-up, or documents.→Sales and lead follow-up engineCaptures, enriches, sorts, and follows up on opportunities from the web, WhatsApp, email, or CRM.→Document processing lineReceives invoices, contracts, forms, or case files; extracts, validates, records, and alerts.→
Let's see whether this is the right entry point.
We look at your current process, the result you're after, and the limits. If another solution fits better, we'll say so.